The following actions can be done on the alert from the Central server:
Acknowledge: This option is useful for the operators to pick up the problem and work on it. When you select an alarm and click on Acknowledge button on top the alarms list, the administrator/operator's name is populated in the technician's field. Note: Alarms that are acknowledged can be excluded from being escalated by configuring accordingly thealarm escalation rule.
Unacknowledge: The technician assigned is removed and the alarm is listed back in the unassigned list.
Clear: Clears an alarm manually.
Delete: Deletes an alarm manually.
View History: Click on the alarm message to view the background details of that alarm.
Add Notes: You can add notes to the alarms to explain the steps you have followed to correct the fault or to give tips to the operator who is working on the fault. In the Alarm history page, click theAdd Notesoption.
