Logging a Trouble Ticket

1. Ensure that the Incoming Mail Server Settings in ServiceDesk Plus and Mail Server Settings in OpManager DE are configured properly.
2. From the Central web client, go to Admin-> Notification Profiles.
3. On the right, click Add New respective to Log a Ticket.
4. Configure the following notification profile details:
1. Enter the Profile Name.
2. Choose the appropriate device category from the Category combo-box.
3. Choose the priority of the issue from the Priority combo-box.
4. Choose a technician to whom the issue is to be assigned from the Technician combo-box
5. Select the required subject variables such as the alarm severity, device display name etc, from the corresponding combo-box under Ticket Contents. These details are displayed on the issue Title.
6. Select the required message variables to be included for the alarm description. This will provide accurate fault information to the assigned technician.
7. Click Submit.